How to order

Order in five steps

1. Pack your case. Put impressions or models, bite registration and the completed Rx form in a box.
2. Ship it to our lab. Send it to our Shenzhen address with UPS, FedEx, DHL or any express carrier.
3. We make your restorations. Standard cases take 3 working days in the lab.
4. You pay the invoice. We send the invoice when the case is finished.
5. We ship the case back. Finished work is shipped back to you, usually arriving in 2–3 days.

What to include in the box

• Impressions or poured models, with opposing model and bite registration
• A completed Rx form: patient name, tooth numbers, product, material and shade
• Shade photos (shade tab next to the tooth) for anterior and aesthetic cases
• For implant cases: implant system, platform size and any components you are sending

Working digitally? Contact us to arrange sending intraoral scan files.

Turnaround time

Standard cases take 3 working days in our lab, and complex cases may need about 1 more day. Shipping to our lab usually takes about 3 days and the return trip 2–3 days, so you can plan on roughly 8–10 days door to door.

Shipping

Send your cases with UPS, FedEx, DHL or any other express service. Please contact us before your first shipment so we can confirm the address and paperwork.

Lab warranty

All of our dental products have a 2-year warranty, except damage caused by external force. During the warranty period, if you need a redo or repair of the same product (same material, shade, impressions or model, same patient), send it back to us at any time and we will make it free of charge.